General Terms and Conditions of Sale and Service
1. Acceptance of Terms
By making a payment—whether via direct bank transfer, QR code, or POS terminal at the Relysian office located at Bleicherweg 62, 8002 Zürich—the client acknowledges and automatically agrees to the current General Terms and Conditions of Sale and Service as set forth by ProPerformance GmbH and its affiliated brands (Relysian, BioHackingSwiss, and others).
These terms constitute a legally binding agreement, effective immediately upon receipt of payment.
2. Cancellation Policy
All booked services (consultations, assessments, treatments, or training sessions) must be cancelled or rescheduled with at least 24 hours’ notice.
Failure to do so will result in:
-
The full fee being charged for the missed session.
-
No refund or credit issued, unless explicitly agreed upon in writing.
This policy applies regardless of the reason for cancellation, to ensure fairness and operational efficiency.
3. Client’s Assumption of Responsibility
By engaging in any of the services offered under ProPerformance GmbH, the client agrees to the following:
-
The services provided are wellness, performance, and prevention oriented, and do not replace medical diagnosis or treatment unless expressly stated.
-
The client accepts full responsibility for their own health, safety, and physical condition while participating in any session, assessment, or program, whether in person or remotely.
-
The outcomes of all services—including but not limited to biohacking protocols, fitness sessions, genetic reports, and nutritional plans—depend on a variety of individual and lifestyle-related variables, and therefore results cannot be guaranteed.
-
Any recommended protocols or tools are undertaken voluntarily, with the client assuming all associated risks.
4. Limitation of Liability
To the maximum extent permitted by Swiss law, ProPerformance GmbH, its staff, and affiliated entities (Relysian, BioHackingSwiss, etc.) shall not be held liable for:
-
Any direct, indirect, incidental, or consequential damages resulting from the use or misuse of services, content, diagnostics, or tools;
-
Loss of personal data, business interruption, injury, or health conditions arising during or after participation;
-
Client decisions based on non-medical guidance or the interpretation of test results outside of clinical consultation.
The client agrees to waive any and all claims against ProPerformance GmbH related to the effects of lifestyle, nutritional, biohacking, and exercise recommendations.
5. Additional Clauses
a. Right to Amend Terms
ProPerformance GmbH reserves the right to modify or update these Terms and Conditions at any time. Any changes will be communicated via the official website and/or in writing where applicable. Continued use of the services after notification implies acceptance of the revised terms.
b. Dispute Resolution and Jurisdiction
All disputes, claims, or legal matters arising from or related to these terms shall be governed exclusively by Swiss substantive law, with jurisdiction in the competent courts of Zurich, Switzerland.
Alternative dispute resolution may be pursued upon mutual agreement but does not override the client’s legal obligations.
6. Language and Validity
These Terms and Conditions are available in English and may be translated into other languages for informational purposes. In the event of inconsistencies or disputes, the English version shall prevail.
If any part of these Terms is found to be legally unenforceable, the remaining provisions shall remain fully valid and enforceable.
